Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: College & Research Libraries
سال: 1997
ISSN: 2150-6701,0010-0870
DOI: 10.5860/crl.58.3.237